MICROSOFT DYNAMICS CRM TRAINING: AN INTRODUCTION
Designed to help new users master the main processes and interface of Microsoft Dynamics CRM:
• Navigating Microsoft Dynamics CRM
• Working with Microsoft Dynamics CRM in Outlook
• Creating personalised CRM views
• The functionality of Dynamics CRM modules
• The relationship between account, contact and lead records
• How to search and find data
• Creating and managing CRM records and activities
• Progressing sales prospects from a lead to order
• Tracking customer service issues using CRM cases
• Using CRM dashboards
Visit : http://www.magnifictraining.com/
MICROSOFT DYNAMICS CRM FOR SALES USERS
We’ll feature the CRM processes and functions used by sales teams to improve process efficiency for shortening sales cycles, reducing administration and improving the quality of sales forecasting:
• Introducing the core CRM record types used in Sales Management
• Qualifying and disqualifying leads and opportunities
• Working with CRM product tables
• Creating sales quotes and orders
• Using CRM lists, views and dashboard charts to review sales data
• Customising CRM sales reports, charts and dashboards
• Applying automated sales workflows
• Using goal tracking to measure performance
MARKETING USER TRAINING
In this course for marketing teams we provide tuition to utilise the campaign management and lead generation functions of Microsoft Dynamics CRM:
• Introducing CRM marketing campaigns
• Building and managing CRM marketing lists
• Creating marketing campaigns & quick campaigns
• Developing campaign templates
• Importing leads
• Capturing campaign responses
• Assigning campaign activities
• Working with & editing campaign reports & dashboards
• Creating & managing marketing goals.
contact India +91-9052666559
USA : +1-678-693-3475.
please mail us all queries to info@magnifictraining.com
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